Thank you for supporting independent art! Before completing your purchase, please take a moment to review this policy.
All Sales Are Final
Because each piece is made in limited runs, and some are one-of-a-kind or made to order, all sales are final. We don’t offer refunds or exchanges for change-of-mind purchases. Please review your order carefully (size, color, and edition details are listed on each product page) before checking out.
Damaged or Defective Items
We take a lot of care packing every piece, but accidents happen in transit, and manufacturing defects – while rare – are possible. If your item arrives damaged or defective:
- Contact us within 7 days of delivery at marianosteiner@gmail.com with your order number.
- Include clear photos of the damaged item and the packaging it arrived in (this also helps if we need to file a claim with the shipping carrier).
- We’ll offer a replacement, repair, or refund – whichever makes the most sense for the issue – once confirmed.
Claims made after 7 days may not be eligible for resolution, so please check your order as soon as it arrives.
Important Notes
- Shipping costs are non-refundable, except in cases of confirmed damage or defect.
- Color variations: photos represent each piece as accurately as possible, but screens display color differently. Slight variation is not considered a defect.
- Digital products & courses: all digital sales, including courses and downloadable files, are final and non-refundable once accessed.
Your Rights
Nothing in this policy limits any rights you may have under the consumer protection laws of your country or region.
Questions?
Reach out anytime, by email or social media. This is a small, one-person studio, and I’d always rather sort out a problem directly with you than leave you unhappy.
